Maintenance & Operations 

The Maintenance and Operations department is responsible for keeping the Tulare County Office of Education's facilities clean and in good repair. 

Web Help Desk - Work Orders

All Maintenance and Operations work orders are handled through the online Web Help Desk System.  This system will improve communication and response time for all work requests.  

Web Help Desk instructions:

1.  Please click the following link: Web Help Desk

2.  To log in, use your TCOE email address and computer password.

3.  Select the request types that best describes your issue.

  • If you do not see the Maintenance work order option you will need to update your profile.  Instructions can be found here.  Be sure to log out and log back in for the changes to take effect.

4.  Provide a subject and request detail. Please provide enough detail to properly route your request.

5.  Click “Save.”

6.  The system will show your request ticket number.

7.  You will receive an email confirmation.

8.  In Web Help Desk system, you can access your history at any time to see your tickets and their status.  

As a refresher, you may want to view the short instructional video developed by Information Systems when the program was first introduced. This will assist you in accessing the system, entering a support request, and viewing your requests. The only change in the system since the video was developed is that it now features the new Maintenance request option.

STAFF

Roger BeaversRoger Beavers, Director
(559) 730-2749, Ext. 1221

 


Maintenance

Jay SchaakJay Schaak
Air Conditioning-HVAC Mechanic
Richard HernandezRichard Hernandez
Maintenance Worker Lead
Phillip ValenciaPhillip Valencia
Maintenance Worker Lead
Debbie SmithDebbie Deathridge
Maintenance Worker 1

Custodial

Jeff LemosJeff Lemos
Lead Custodian
Rudy AguirreRudy Aguirre
Custodian
Jason AvilleJason Aville
Custodian
Matt Campos

Matt Campos
Custodian

Edison CarlosEdison Carlos
Custodian
Juane HarrisJuane Harris
Custodian
Debra HopkinsDebra Hopkins
Custodian